CIG Healthcare has worked with Omega Pharma to provide training on lower urinary tract symptoms (LUTS) and how Urostemol can help to treat them. This has led to an increase in customer interactions around incontinence in stores where it is available.

The pharmacy training package we developed with Omega Pharma carries the NPA Quality Seal, and consists of two defined booklets, as well as a Quick Guide for convenient reference. Management of Lower Urinary Tract Symptoms provides an overview of the LUTS category, focusing on how the urinary tract functions and the impact symptoms can have on men and women. Advising on Lower Urinary Tract Symptoms – Introducing UROSTEMOL informs pharmacy staff about the four products in the Urostemol range and the symptoms they may help with.

It is important that all pharmacy staff are confident and professional when dealing with such sensitive healthcare issues, making it essential to provide good quality training. The Omega Pharma training package has contributed to an increase in customer conversations around incontinence in Boots stores where it has been received, demonstrating gains in confidence and knowledge among pharmacy team members.